** While our office is operating normally, you may see a slightly slower delivery time due to the covid-19. We no longer ship to France due to courier closings in this country. The United States, Germany and Italy are also particularly affected. If you have any questions about delivery times, please contact us. **
all european orders are sent to you via royal mail signed for service, or in some cases, an alternative reputable courier.
packages take an estimated 7-14 working days to arrive.
all international orders are sent to you via China post, or in some cases, an alternative reputable courier.
packages take an estimated 8-14 working days to arrive.
any additional charges applied by customs have to be paid by the recipient, i'm afraid. boo! we are unfortunately unable to reduce or estimate these charges. customs policies vary widely; we recommend that you contact your local customs office for further information. we don't want you to get a nasty surprise when you pick up your item!
Please note, that during Holiday periods, shipping times may increase significantly, due to system volume.
If ordering multiple items, you may receive more than one package and/or receive one package before another.
- All items are shipped with tracking available.
- Please allow 5-7 days for your tracking to show in the courier's tracking system.
- If you have a question about tracking a particular order, please contact us at Sales@urbangapbrand.com
*Please do not send more than one message, as this back-logs customer service response time. We will let you know when your order(s) is shipped.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.